There is a two-week grace period for students from their time of enrollment on Edfinity. If a student enrolls in an Edfinity class using an access code and is dropped during the grace period, their access code is marked as unused and is made available to be sold to another student. Thus, the student can be refunded for their purchase.
If a student wishes to return an access code within 2 weeks of purchase, the bookstore can follow the following steps to verify the code has been unused and that the student can be refunded:
- Log into the bookstore's Edfinity account from which the access code was purchased.
- Select More on the top menu, and then select Access codes. You will see a dashboard with information about the codes.
- If a student's code is marked as unused, then the code can be sold to another student and you can refund the original student.
- Note: Please DO NOT ask the student to contact Edfinity for a refund. Because Edfinity has not directly transacted with the student, it is not possible for Edfinity to directly issue a refund to the student.
The video below shows these steps.